SMS Opt-In Consent Policy

Our Commitment to Consent

We take your privacy and communication preferences seriously. Our SMS messaging program is built on a foundation of explicit, informed, and voluntary consent. We only send text messages to users who have actively and independently agreed to receive them through our verification consent process.

How Opt-In Consent is Achieved

We employ a comprehensive verification process that ensures all SMS recipients have provided clear, voluntary, and affirmative consent to receive text messages from our platform. SMS consent is always separate from and independent of account creation or service usage.

Alternative Communication Methods

All users have access to complete communication through non-SMS channels:

• Email Notifications: All SMS content is also available via email
• In-App Notifications: Real-time updates within the application
• Account Dashboard: All messages and alerts viewable when logged in
• Push Notifications: Mobile app notifications (if applicable)

Users who do not opt in to SMS receive the same level of service and communication through these alternative channels. There is no service degradation for users who choose not to receive SMS messages.

User Rights & Opt-Out

Users maintain complete control over their SMS preferences and can opt out at any time through multiple channels:

• Text “STOP”: Reply with STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
• Account Settings: Update SMS preferences through the application settings
• Customer Support: Contact support to request removal from SMS messaging

Upon opt-out, users receive immediate confirmation and are removed from the SMS program within minutes. No further messages will be sent except for a final opt-out confirmation. Opting out of SMS does not affect service access or account functionality.

Message Types & Frequency

Users who voluntarily opt in to SMS messaging may receive:

• Appointment reminders and confirmations
• Account notifications (non-security related)
• Service updates and changes
• Important announcements

Message frequency varies based on user activity and preferences. Typically 2-5 messages per month. Marketing messages are only sent to users who separately and explicitly opt in to promotional communications.

Privacy Policy

AIS is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect information related to our SMS messaging program.

Information We Collect

When you voluntarily opt in to SMS messaging, we collect:

• Phone Number: Your mobile phone number to send SMS notifications
• Consent Records: Documentation of your voluntary consent to receive SMS messages
• Consent Timestamp: Date and time of your opt-in decision
• Consent Method: How you opted in (web form, app, etc.)
• Message Interactions: Delivery status and opt-out requests

How We Use Your Information

The information collected from users who opt in to SMS is used exclusively for:

• Sending the notifications you opted in to receive
• Processing opt-out requests immediately
• Maintaining compliance records as required by law
• Improving message delivery and timing

Information Sharing

We do not sell, rent, or share your phone number or SMS-related information with third parties for marketing purposes. Your information may be shared only with:

• SMS Service Provider: Twilio, our authorized SMS gateway provider, to deliver messages
• Mobile Carriers: Your wireless carrier to facilitate message delivery
• Legal Requirements: When required by law, regulation, or legal process

Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission and storage
• Access controls and authentication requirements
• Regular security audits and monitoring
• Secure data centers with physical and digital safeguards
• Consent records maintained separately from service data

Data Retention

We retain SMS consent records for compliance purposes as required by law. Upon opt-out, we maintain only the minimum information necessary to honor your opt-out request and prevent inadvertent re-enrollment.

Your Privacy Rights

You have the right to:

• Access information about your SMS consent status
• Verify what phone numbers have opted in
• Opt out of SMS messaging at any time without affecting service
• Request deletion of SMS-related data (subject to legal requirements)
• File a complaint with regulatory authorities

Terms & Conditions

Program Description

The AIS SMS notification program is an optional service that provides users who voluntarily opt in with appointment reminders, account notifications, and service updates. This program is entirely separate from and independent of AIS service access.

Voluntary Consent

By opting in to the SMS program, you voluntarily consent to receive automated text messages at the mobile phone number you provided. You understand and agree that:

• SMS consent is NOT required to purchase or use AIS services
• You are opting in voluntarily and can opt out at any time
• Declining SMS will not affect your access to services
• All notifications are available through alternative methods
• Your consent is specific to SMS notifications only

Express Written Consent

Your opt-in constitutes express written consent under the Telephone Consumer Protection Act (TCPA) to receive automated SMS messages. This consent is:

• Given freely without coercion or requirement
• Specific to the types of messages described
• Revocable at any time
• Documented and stored securely

Message Frequency & Charges

Message frequency varies (typically 2-5 per month). Standard message and data rates from your wireless carrier may apply. AIS does not charge for messages.

Supported Carriers

Compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Availability may vary by carrier and location.

Help and Support

For SMS assistance, reply HELP to any message or contact support. Support is available during business hours. Email support is always available for users who prefer not to use SMS.

Service Modifications

AIS reserves the right to modify the SMS program. Material changes will be communicated to opted-in users. The optional nature of SMS will never change.

No Warranty

SMS service provided “as is” without warranty. Not responsible for delayed or failed delivery. Users who require guaranteed delivery should use email or in-app notifications.

Governing Law

These terms are governed by applicable U.S. federal and state laws, including TCPA regulations.

Compliance Statement

This SMS program complies with:

• TCPA (Telephone Consumer Protection Act): All requirements for express written consent
• CTIA Guidelines: Industry best practices for messaging programs
• Carrier Requirements: All major carrier policies and guidelines
• Twilio Acceptable Use Policy: Full compliance with platform requirements